Terms and Conditions


All orders must be confirmed in writing. Purchase orders must have an order number clearly shown. Verbal orders or instructions will not be accepted.


Prices quoted on this web site are guides only and not advertised prices. There is no implied obligation on behalf of Honeycomb Agency to hold to them. There are often variations in published prices due to changes in supplier price lists plus variations in decoration, exchange rates and quantity discount negotiations. Prices are thus subject to review and change without notice and may be altered at any time up to the time a firm quotation is supplied by Honeycomb Agency. Honeycomb Agency bears no obligation or responsibility for any price inaccuracies published on this web site from errors in supplier price lists or for any other reason.

Honeycomb Agency will always confirm the price for each product and its decoration, which may vary from the online price guide provided on this website.

When you place an order with Honeycomb Agency you are entering into a contract between you as a single entity, the company or organisation you represent and Honeycomb Agency. By placing your order you agree to be bound by our Terms and Conditions.

2-3 weeks APPROXIMATELY from receipt of a written or online order, signed artwork approval and receipt of deposit. However, if your order is for a specific event please let us know your deadline at the time of order confirmation. Acceptance of order is subject to sighting of artwork and stock availability at the time of ordering.


Freight is charged in additional to your Honeycomb Agency quote.

We make best efforts to ship your promotional goods to your desired destination in the most economical way possible given your specified date and production limitations. We guarantee that your items will leave the factory on or before the ship date specified on the Order Confirmation.

We cannot be held responsible for goods lost or delayed by common carrier, international or Australian Customs departments or by 'acts of God'.

All orders will be shipped using our account and billed with your order at published rates for that carrier. If you prefer to use your own account, we can accommodate you. Please provide us with the carrier name and your account number.

Artwork must be supplied as specified in JPG, EPS, BMP or GIF. If artwork is not supplied in correct format, artwork charges are billed at $80 GST per hour. Some minor artwork may be done at no cost. Please check with us and we can supply a quote.

50% deposit prior to production with balance payable prior to dispatch of goods; unless otherwise arranged.


We accept payment by Cash, Cheque Visa Card, Mastercard or Direct Deposit.

Direct Deposit
Bank: Westpac
BSB: 032 087
Account Number: 26 2981
Account Name: Honeycomb Agency

Made payable to: Honeycomb Agency Pty Ltd

Visa & Mastercard                                                                

There is a 1.5% Merchant fee on Credit Card payments.                                                          

Items sourced overseas require full payment upon approval of sample and placement of order, to cover the required letters of credit.

Special terms may apply for specified large orders and multi-faceted orders involving extras such as mould costs or other necessary tooling or setup fees.


Once the order confirmation form has been signed off, it is agreed we will supply your product on the specified time as stated on the order confirmation form. If you cancel an order after signing off on the order confirmation form, cancellation fees may apply. Fees can vary from order to order depending on status of the job, but typically the costs involved are artwork fees, set-up costs, restocking fee or full payment of job if items have already been decorated. You will not be responsible for cancellation fees if we don’t have the item in stock or we don’t ship by the promised date specified on the order confirmation form.


In the unlikely event of a claim, only written claims will be accepted and must be made within 14 days of receiving the goods. Claims or returns will only be accepted where there is a fault in the product supplied or an error in the printing. Faulty goods must be returned for inspection before a refund or replacement of stock will be issued.


The colours of the merchandise pictured on this website are only indicative. If exact colour matching is required please request a sample.


We realise choosing promotional products over the internet can be difficult without first seeing the actual product that you want to order, so we are happy to provide samples on request, however, we do have several requirements. Due to expenses incurred (as we have to pay for the samples from our factories) and the large volume of requests that we receive, please note the conditions below.

We ask that you shop around first and compare products and prices. If you would then like to move forward with an order but need to check the quality of the item we are happy to provide samples for you.

Maximum dollar value is $20 for two types of any one style of product. All samples provided free of charge are requested to be returned within a 21 day period otherwise they will be billed out to you at the 100 unit rate.

If more than two types of any one style of product, or the total sum of samples is over $20, we require payment of samples (at the 100 rate on the website). We are happy to credit this back if an order is placed and samples are returned. Please note though the credit will only apply to those items ordered and returned. Any other items not ordered are non returnable for a credit.

We hope you can appreciate why we need to do this. We do want to make obtaining samples as easy as possible for you, but we also get a lot of people abusing this which adds greatly to the costs of the business, so we need to ensure as best as possible that the people requesting samples are doing so for a potential purchase of product and not just a free sample.


Any company or person/s defaulting on a payment will be actively pursued by us. All fees involved in recovering the debt will be billed to that company or person/s. Any account over 60 days past due will be given to our debt collectors. A 1.5% interest charge will be added to the invoice from the invoice issue date for as long as the debt remains unpaid and all recovery costs will be added to the outstanding amount.

Honeycomb Agency reserves the right to update these Terms and Conditions at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes.